When Should You Call Your Insurance Plan?
Not every question requires a call to your plan. But some situations absolutely do — and knowing which is which can save you time, money, and a surprise bill.
Call Your Plan If:
You're unsure whether a specific service or procedure is covered
You've received a bill that doesn't look right
Your doctor has recommended a new treatment or test
You've been prescribed a new medication
You're planning to travel, especially internationally, and want to confirm your travel benefits are active
Have This Ready Before You Call:
Your member ID number
Details about the service or prescription (procedure codes help if you have them)
Your provider's name and network status
Questions to Ask:
Is this service covered under my plan?
What will my cost be — copay, coinsurance, or deductible?
Are there in-network providers I should use?
Do I need prior authorization before this is scheduled?
A five-minute call before a service is scheduled is almost always easier than disputing a claim after the fact.
Not sure what your plan covers, or whether you're on the right plan for your needs? A TruLync advisor can review your coverage at no cost — schedule a conversation here.
By calling 800-477-0764, you agree to speak with an independent health insurance agent about Medicare insurance products. We are not affiliated with Medicare or any government agency. We do not offer every plan available in your area. Currently we represent 8 organizations which offer 61 products. Please contact Medicare.gov or 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all your options. This is an advertisement.
