System Monitor

Archive for August, 2017

Other Posts

TruLync Introduces Enhanced Customer Service Support

Posted by

The Minnesota Item Processing Corporation (MnIPC) has changed its name to TruLync. As we move forward with our new name and logo we are also introducing two new operational programs to improve our support and service delivery.


TruLync Incident Management

designed to ensure proactive notification of all technology and business process exceptions. The exceptions will be assigned a severity level, tracked through resolution and action plans documented to prevent a reoccurrence.

Included in this initial communication are Severity Level definitions, examples of qualifying conditions, and required frequency of event status updates. As the program evolves, additional qualifying conditions will be identified and incorporated into appropriate notifications.

Severity Level Definitions:

Critical / System or Process Interruption (Severity ONE)

Production application down or major malfunction resulting in a product inoperative condition. Users unable to reasonably perform their normal functions. Significant impact to ALL client businesses.

The specific functionality is mission critical to the business and the situation is considered an emergency. This is not a declaration of Business or Disaster Recovery.

Examples of Qualifying Conditions

  • Internet applications completely unusable
  • Item processing production files stopped

Support Effort

  • Requires maximum effort from IT, Operations Management, or both
  • May require Vendor Support at Severity ONE Action level

Status Updates

  • Hourly via email from “TruLync Incident Notification”
  • Updates at TruLync.com

Significant Impact (Severity TWO)

Critical loss of application functionality or performance resulting in high number of users unable to perform their normal functions. Major feature/product failure; inconvenient workaround or no workaround exists. The program is usable but severely limited.

Examples of Qualifying Conditions

  • Service interruptions to some, but not all, critical applications. Examples may include:
  • Images not available
  • Settlement issues
  • Draft file issues
  • Time sensitive issue reported by Client, which may adversely affect billing, monitoring or client’s production environment

Support Effort

  • Requires maximum effort from IT, Operations Management, or both
  • Requires Vendor support at Severity TWO level until fix is identified or workaround is available and scheduled for implementation
  • Severity Two situations do not generally require both Vendor and MnIPC support teams to be at their respective work locations on an “around-the-clock basis.” TruLync and
  • Impacted client personnel will agree what effort is required. If the authorized or designated Client contact is not available to engage in this effort, TruLync support may reduce the Severity level.

Status Updates

  • Every two (2) hours via email from “TruLync Incident Notification”
  • Updates at TruLync.com

Minor Impact (Severity THREE)

Moderate loss of application functionality or performance resulting in multiple users impacted in their normal functions. Minor feature/product failure, convenient workaround exists/minor performance degradation/not impacting production.

Examples of Qualifying Conditions

  • System is up and running, but the problem causes non-negligible impact. Workaround exists, but it is only temporary (Example: A report can be triggered manually but does not run when scheduled)
  • The application still functions in the business environment, but there are functional limitations that are not critical in the daily operation
  • Does not prevent operation of a production system or there is minimal degradation in performance
  • Moderate loss of application functionality or performance resulting in multiple users impacted in their normal functions

Support Effort

  • Requires support effort from IT, Operations Management, or both, until a fix is developed or workaround is available and scheduled for implementation

Status Updates

  • Every twenty-four (24) hours via email from “TruLync Incident Notification”
  • Updates at TruLync.com

TruLync Service Desk

Designed to ensure service requests (tickets) are documented in a single source repository by client, caller, request or issue, expected resolution time, and overall service level

performances by our team. At this time, this program is being implemented for Deposit Services only. Additional services will be added over the next few months.

What to expect: When calling TruLync Support, you will be asked for the following information regarding the reason for your call

  1. Incident – example “Transmission delayed on report”
  2. Caller Name
  3. Credit Union
  4. Our representative will then ask to validate information we may have on file or may need to acquire to create a contact in our data base, inclusive of telephone numbers, email addresses, etc.
  5. Any additional details to be added to the “ticket” which may be helpful to our support team
  6. Finally, a ticket number and resolution timeline will be assigned and provided to the caller

Reporting: Initially on a quarterly basis, TruLync will provide customers with a summary of calls, to include Type, Caller Name, Frequency, and Resolution. In 2018, we anticipate to provide you monthly reporting with additional enhancements.


Contact TruLync

Visit TruLync at the Minnesota Credit Union Network Fall Conference

Posted by

TruLync will be joining 250 credit union employees and vendors at the Minnesota Credit Union Network Fall Leadership Conference September 8 through Sunday, September 10, 2017, at Madden’s Resort in Brainerd.

Visit TruLync at booth #7 in the exhibit hall to learn about services available.

MnIPC Introduces New Name, Logo

Posted by

The Minnesota Item Processing Corporation (MnIPC) has changed its name to TruLync.

MnIPC, now TruLync, has provided credit unions with a cost-effective processing facility for more than 30 years, and is a wholly-owned subsidiary of the Minnesota Credit Union Network (MnCUN). TruLync offers credit unions and other financial institutions nationwide a complete suite of cost-effective technology solutions which improve operational efficiency, increase financial performance, reduce risk, and enrich member relationships.

“As an evolving technology solutions company serving a broad range of customers throughout the nation, the Minnesota Item Processing Corporation no longer represents who we are,” said MnCUN President & CEO Mark Cummins. “The name TruLync embodies us as the organization we are today and the direction we are headed in the future.”

TruLync’s suite of item processing services includes: hosted and Service Bureau delivery models for OnApproach M360; data organization and real-time access; file, item, and data processing services; remote deposit Services; back office services; and customer support with certified staff.

“The new logo features a multicolored ‘dot plane,’ representing the full spectrum of data points we explore, filter and analyze on behalf of our customers to provide precise business intelligence that informs decisions and drives results,” said TruLync Vice President Dean Scholl. “The dot plane is skewed in a spherical shape to represent the global nature of our business insights and impact.”

With questions, contact Dean Scholl by email at dscholl@trulync.com or by phone at 651-288-5551.

2017 AXFI Conference

Posted by

The Analytics and Financial Innovation (AXFI) Conference is the premier educational event for credit union and community bank professionals serious about analytics and financial innovation. This annual event brings together hundreds of professionals, industry experts and leading researchers in the field of analytics and financial innovation. The 2017 AXFI Conference will be held Sunday, June 11, through Wednesday, June 14, at the Hyatt Regency Bloomington-Minneapolis.

Don’t miss out on sessions including “Innovations in ACH Payments to Enhance Customer Services and Offerings” presented by Jan Estep, CEO of NACHA. Estep is the president and CEO of NACHA, the steward of the ACH Network, which moves 24 billion electronic payments valued at $41 trillion annually. Estep will bring lessons from a fascinating career to educate attendees about ACH payments, innovations to watch out for, and how you can use these learnings to better serve your credit union members.

A complete list of AXFI’s 2017 sessions is available online.

The Minnesota Item Processing Corporation (MnIPC), a wholly-owned subsidiary of the Minnesota Credit Union Network offers OnApproach solutions to clients in both hosted and service-bureau environments. For more information, contact MnCUN Director of Business Development Kris Jacobsen by email or by phone at (651) 288-5515 or toll free at (800) 477-1034.

MnIPC Welcomes Steve Shurtz as Business Intelligence Administrator

Posted by

Recently, Steve Shurtz joined the Minnesota Item Processing Corporation (MnIPC) as its Business Intelligence Administrator. In this newly created position, Steve will focus on developing dashboards, reports, and performing analytics utilizing the OnApproach M360 platform. MnIPC offers OnApproach solutions to clients in both in-house and hosted environments.

Steve has recently relocated to the Twin Cities from Iowa where he worked as an IT, reporting, and data analytics consultant to credit unions and manufacturing organizations throughout the state.

The Minnesota Item Processing Corporation (MnIPC) offers credit unions and other financial institutions nationwide a complete suite of cost-effective technology solutions which improve operational efficiency, increase financial performance, reduce risk, and enrich member relationships.

Three MnIPC Staff Members Receive National Check Professionals Certification

Posted by

In order to receive the National Check Professionals Certification, and individual must prove they possess the knowledge in every significant aspect of the most up-to-date check payment system including: products and operations, relevant rules and laws governing checks, industry standards, as well as fraud and risk mitigation

Congratulations to the following individuals on earning the National Check Professionals Certification:

  • Averee Jimenez
  • Marisa Hicks
  • Lisa Troche

Minnesota Item Processing Corporation (MnIPC) offers credit unions and other financial institutions nationwide a complete suite of cost-effective technology solutions which improve operational efficiency, increase financial performance, reduce risk, and enrich member relationships. Solutions include: hosted and service-bureau Big Data Analytics with OnApproach, item processing services, and remote deposit capture.

Minnesota Credit Unions Partner with OnApproach to Leverage Data Analysis and Trends for all Minnesota Credit Unions

Posted by

Minnesota Item Processing Corporation (MnIPC), a wholly-owned subsidiary of the Minnesota Credit Union Network, is pleased to announce a new partnership with OnApproach, a leading provider of Big Data and Analytics solutions for credit unions. Through the partnership, MnIPC will offer OnApproach solutions to clients in both hosted and service-bureau environments.

“Harnessing ‘Big Data’ for analytics is a mega trend in nearly every industry including financial services. The application of data analysis to garner insights of everyday operations, particularly for small to mid-size credit unions, can be challenging from both a budget and implementation standpoint,” said John Ferstl, Vice President of the Minnesota Credit Union Network Service Corporation.

MnIPC will be applying the cooperative model to big data through the OnApproach solutions, which will not only allow more credit unions to participate, but also offers opportunities to aggregate data for analysis on a wider basis.

“Credit Unions and financial services continue to encounter disruptive forces fueled by advances in mobility and unprecedented volumes of data. Today, the vast majority of the U.S. credit union market is well-positioned to take advantage of our infrastructure to access the full potential of Big Data through Analytics,” said Paul Ablack, CEO, OnApproach.

OnApproach has developed a technology solution that will work for any credit union, regardless of their size or system configuration. The partnership with MnIPC will bring OnApproach’s analytic solutions to more credit unions.

Other Posts